Shaharyar Wadood

Business Systems Analyst

Shaharyar Wadood

Hey there! I'm a seasoned business systems analyst, ready to tackle any challenge head-on. With a background in IT and solid experience in ERP Functional Consultancy and Project Management, I've got the skills to streamline operations and deliver tailored solutions.

My Work

ERP HELPDESK IMPLEMENTATION

ORACLE HCM IMPLEMENTATION

Portfolio

Implemented comprehensive overhaul of ERP Helpdesk Management System, incorporating user-end ticket generation, feedback mechanisms, and workflow automation.
Facilitated effective communication between stakeholders and the development team by analyzing, documenting, and translating requirements.
Conducted quality assurance testing to ensure system reliability and functionality.
Conducted user training sessions pre-implementation to maximize system utilization.
Achieved remarkable results, including a 60% reduction in ticket resolution time and an 80% decrease in backlogs.
Monitored system performance and solicited user feedback for ongoing improvement initiatives.

Played a vital role in the implementation of Cloud HCM R12 for Atlas Battery Pvt. Limited.
Contributed to the team effort in implementing Oracle HRMS EBS R12 at Dubai Islamic Bank Pakistan Limited.
Conducted comprehensive requirement-gathering sessions with stakeholders, spanning from top-level management to end users.
Executed data uploading using front-end tools like Data Uploader and HDL.
Conducted UAT Sessions and maintained change logs.
Documentation tasks including As-Is, To-Be, Test Scripts, User Manuals, BR100, and Solution Design.
Provided functional support for EBS R12 at Dubai Islamic Bank Pakistan Limited and Jaffer Brothers Pvt. Limited.
Conducted informative demo sessions for potential clients.
Acted as the primary point of contact for stakeholders, technical teams, and the Project Management Office.

Implemented Power BI Reports Server
Created both Direct Query and Import Dashboards Related to Helpdesk Management, CRM & Claims Management.
Converted Reports build on Oracle Reports Builder to Power BI Reports using Microsoft Report Builder.
Built & automated Monthly Reports Generation via Subscription feature, which were required for Audit Purposes. Previously it was being extracted manually from the database and shared with stakeholders.
Dashboards helped respective Claims & CRM teams decrease their turnaround time (TAT) by 30%
Used Row Level Security to implement data access restrictions based on user roles.

POWER BI IMPLEMENTATION

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My Career Snapshot

With six years of IT and business systems analysis experience, I specialize in optimizing processes, enhancing performance, and bolstering user satisfaction. I oversee the ERP helpdesk, implement new features to improve efficiency and create BI dashboards for informed decision-making.

Effective communication and customer service are integral to my work, fostering strong relationships with stakeholders. My problem-solving skills, driven by critical thinking, allow me to innovate solutions and streamline processes. Organized and skilled in time management, I excel in demanding situations, prioritizing tasks efficiently. As a leader, I motivate teams with strategic decision-making and inclusive approaches.

My technical proficiency spans Power BI, SQL, Oracle HRMS, Microsoft Dynamics AX, and the Microsoft Office Suite.

View CV

About

Skills & Projects

Technical Skills:

Proficient in Power BI and Power BI Report Server, I excel in crafting visually compelling reports and dashboards for data-driven decision-making.
With expertise in SQL, Toad, and SQL Developer, I adeptly manage and manipulate databases to extract valuable insights. Additionally, my experience in Oracle HRMS and Microsoft Dynamics AX includes providing functional support and optimizing system performance.
I am also skilled in the Microsoft Office Suite and collaboration tools like Zoom and Teams, I ensure seamless communication and productivity.

Portfolio

Notable Projects:

Led a Helpdesk Management System upgradation project, where I introduced cutting-edge functionalities to enhance issue resolution efficiency.
Implemented Power BI Reports Serve related to Helpdesk Management, CRM & Claims Management. Also, converted Reports Build on Oracle Reports Builder to Power BI Reports using Microsoft Report Builder.
Implemented Oracle HRMS EBS R12 at Dubai Islamic Bank Pakistan Limited.Provided functional support for EBS R12 at Dubai Islamic Bank Pakistan Limited and Jaffer Brothers Pvt. Limited.

Soft Skills

My problem-solving skills are grounded in critical thinking, that fosters innovative solutions.
With effective communication, I drive collaboration and ensure clarity with stakeholders and peers.
I excel in efficiently managing time and prioritizing goals, which demonstrates my strong organizational skills.
My adaptability shines in dynamic environments as I effortlessly incorporate new technologies.
As a leader, I motivate teams through strategic decision-making and inclusivity, empowering them towards shared goals.